Frequently Asked Questions
Everything you need to know about your Zenbivy Europe order, from shipping logistics to product care.
Where does Zenbivy Europe ship to?
We ship to most countries within the European Union, as well as Norway, Switzerland, and the United Kingdom. Shipping rates and delivery times vary depending on your specific location.
What is your return policy?
We offer a 30-day return window for all unused products in their original packaging. Please ensure that all tags are attached. Customers are responsible for return shipping costs unless the item is defective.
How do I care for my Zenbivy sleep system?
To maintain the loft and longevity of your gear, we recommend technical fabric cleaners. Always air dry your quilts and avoid using fabric softeners or harsh detergents that can strip natural oils from down or damage synthetic fibers.
Are there any customs duties or import taxes?
For orders within the European Union, VAT is included in the price and no customs duties apply. For customers in the UK, Switzerland, and Norway, additional import taxes and handling fees may be charged by your local customs office upon arrival.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and localized European payment options like Klarna and iDEAL.
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing a tracking link. You can use this link to monitor your package's progress in real-time.